How to fix Samsung TV internet or Wi-Fi connection problems | Asurion (2023)

A smart TV isn't that smart without an internet connection. All the apps you use on your Samsung® TV—such as Netflix®, YouTube®, or Hulu®—require an active, stable wireless connection for you to use them.

If you've just brought home a new Samsung Smart TV, or have recently replaced an internet router, you might have issues setting up your device. No sweat! At Asurion, we help millions of people troubleshoot, fix, and maximize their tech. Fromhow to fix PlayStation® controller drifttohow to connect your laptop to your TV, we keep the devices you rely on most working all day, every day.

Here are our tips for figuring out why your Samsung TV won't connect to Wi-Fi plus the steps to fix the problem so you can quicklyget back to watching your favorites.

Samsung TV not detecting wireless network

Ready to start some Samsung Smart TV troubleshooting? If you're experiencing a connection issue with your Samsung TV, you'll likely spot one of the errors listed below:

  • Error Code 001
  • Error Code 012
  • Error Code 102
  • Error Code 105
  • Error Code 107
  • Samsung TV Error 107
  • Samsung TV Error 13
  • Error Code 116
  • Error Code 118
  • Error Code 301
  • Error Code 0-1
  • Error Code 7-1
  • Message code: 0

In this scenario, your Samsung TV isn't detecting a wireless network or continuously loses connection to it. There are a few reasons for this—we'llgo through some of the easiest fixes in the next step.

Samsung TV won't connect to Wi-Fi

If your Samsung TV isn't detecting a wireless network (or continuously loses its network connection), the problem might be that your TV simply isn't properly connected to your network. There are a few things that can lead to connection issues, like old firmware or your smart TV needing a reset. For more intricate issues, like your router DNS settings or MAC Address failing, may need a little more expert know-how to be fixed properly. If that's the case, it may be best tocontact tech repair pros.

(Video) Samsung Smart TV: How to Reset Network (Problems with WiFi? Weak or No Signal )

Before calling in a pro, try our expert tips for how to fix Samsung TV internet or Wi-Fi connection problems.

How to connect Samsung TV to Wi-Fi or internetnetwork

Ensuring you have your network connected properly is crucial when you're setting up a smart TV. Luckily, Samsung made it easy to navigate and set up your Samsung Smart TV's Wi-Fi for the first time.

  1. Grab your remote and navigate toSettings.
  2. Select General > Network.
  3. Click Open Network Settings, and select your Wi-Fi network from the list.
  4. If prompted, enter your network password.
  5. Select Done, then OK.

If you've already set up your network connection, you may also need to do a reset of your network settings. Home network configurations and settings can change over the span of owning the TV, so sometimes your TV needs a network refresh.

To perform a network refresh on your Samsung Smart TV:

  1. Grab your remote and press theHomebutton to get toSettings.
  2. Go toSettings>General>Network.
  3. Hover over the option toReset Network,and selectYES.
  4. Restart your TV.

You should now be able to reconfigure your network settings.

How to fix Samsung TV internet or Wi-Fi connection problems | Asurion (1)

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(Video) Samsung Smart TV not connected to internet, fix

Troubleshooting your internet connection

The easiest way to test whether the issue is your network and not your TV is to try connecting your Samsung TV to another working network. If you currently have two networks available, you can attempt to login to a second network through the Samsung TV and check to see if the connection works. If it does, then your issue is with the specific network connection you initially tried to connect to.

(Video) Samsung TV Keeps Disconnecting From Wi-Fi - EASY FIXES

Checking your smart TV signal strength

If you're still having problems after trying another network or don't have another available, you may have an issue with the signal strength you're receiving from your router.

To check your Samsung Smart TV's signal strength:

  1. Using your TV remote, go to Settings.
  2. Click on General > Network > Open Network Settings > Wireless.
  3. Check the number of Wi-Fi bars showing on your TV.

If you're currently seeing full bars, then your issues are likely elsewhere and we'll need to keep looking. If you're seeing one or two bars for your connection, you may need to move your router closer or install an expansion router.

If you'd like to skip worrying about the strength of your Wi-Fi connection, you can also directly connect your Samsung TV to your router with an ethernet cord. To do that, simply connect an ethernet cord directly in the back of the TV, then plug the other end into your router.

Update your Samsung TV software

Smart TVs usually have firmware updates when they are released to help solve any issues.Normally, you will update these automatically via your network connection;however, since that is currently causing your issue, you will need to manually download your firmware via a USB drive from theSamsung Download Center. Here's how:

  1. On the download page, find your Samsung TV model.
  2. Find the correct firmware, and download it to your computer.
  3. Unzip the firmware file you just downloaded, and save it on a USB drive.
  4. Make sure your TV is off.
  5. Plug your USB drive into an available USB slot on your TV.
  6. Turn on the TV, and press the Home button.
  7. Using your TV remote, from the menu, go to Settings > Support > Software Update.
  8. Select Update Now, then select Yes if prompted.
  9. You'll then be given the option to select USB—do so.
  10. Next, your TV will scan for any available software on your drive and install it. After it's done, the TV should restart automatically.

Resetting your Samsung TV

Restarting your Samsung TV may be a simple fix for your TV connectivity issues.

To reset your Samsung Smart TV:

  1. Make sure that the TV is turned on.
  2. Grab your TV remote, and hold the Power button until you see the Samsung logo flash.
  3. Watch the LED on the front of the TV until it turns red and blinks faster.
  4. Your TV should eventually turn on again. At that point, try reconnecting to your Wi-Fi network.

If it still won’t connect, your final option to solve the problem without delving into deeper potential internet issues will be to perform a factory reset on your TV. Note that any apps or old firmware downloaded to the TV will be reset to how it was out of the box once you've completed this process, so you'll need to reconfigure your settings and reinstall your apps.

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To perform a full factory reset on a Samsung TV:

  1. Tap theHomebutton on your TV remote.
  2. Go toSettings>General.
  3. SelectReset.
  4. When prompted, enter the PIN you selected for the TV. Don't remember making one? The default PIN is 0000.
  5. Select Reset again.
  6. Your Samsung Smart TV will restart automatically.

We hope this helped you learn how to fix Samsung TV internet or Wi-Fi connection problems so you can get back to enjoying your favorite shows and other awesome smart TV features.

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How do I fix my Samsung TV when it wont connect to Wi-Fi? ›

6 More Fixes: My Samsung TV won't connect to WiFi
  1. 1 | Restart your router. Restarting your router should be the first step in case of any network issues. ...
  2. 2 | Perform a network refresh. ...
  3. 3 | Move the router closer to TV. ...
  4. 4 | Restart Samsung TV. ...
  5. 5 | Reset Samsung TV. ...
  6. 6 | Reset your router.

Why does my Samsung TV keep saying no Internet connection? ›

Restart the router. Unplug the power, wait about 1 minute, and reconnect. Try connecting another device to the router. If it works, it's a TV problem, and if it doesn't, it's a router problem.

How do I fix my Wi-Fi or Internet problems? ›

Step 3: Troubleshoot by problem type
  1. Delete & re-add network.
  2. Check for problem apps.
  3. Restart the router & modem.
  4. Sign in to a public network.
  5. Reset all network settings.
  6. Check that hotspot is on.
  7. Contact your mobile carrier.
  8. Wi-Fi turns off when hotspot is on.

Why does my TV keep saying no Internet connection? ›

Power reset your modem/router

Internet connection issues are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices. Unplug the power cable to your modem/router and wait about 60 seconds. Reconnect the power cable to your modem/router and ensure it's turned on.

Why is my TV having trouble connecting to Wi-Fi? ›

Make sure that your TV is in the proper range of the router. If that is the issue you have to either move your TV or your router to get a Wi-Fi connection. If the above methods don't work, factory reset your TV and it may fix the Wi-Fi issue.

Why is my Samsung not connected to internet but connected to Wi-Fi? ›

Check the Router

Turn off the router and modem for a minute and turn them back on. You can also use your local ISP's (Internet Service Provider) app and change the Wi-Fi name for 2.4GHz and 5GHz frequency bands. After changing the Wi-Fi name and password, connect to the new network from your Galaxy phone's Settings.

How do I refresh my Samsung Wi-Fi? ›

How to reset network settings on your Android phone or tablet
  1. Swipe up from the homescreen and open the app drawer.
  2. Tap the Settings app (the one with a gear icon).
  3. Scroll down and tap to System.
  4. Select Reset options. 2 Images.
  5. Select Reset Wi-Fi, mobile, & Bluetooth and tap Reset settings from the following menu.
Mar 28, 2023

What does resetting network settings do on TV? ›

Choosing to reset network settings will erase all stored internet and networking-related data on your device, such as Wi-Fi names and passwords, network login information, and information on any paired hardware like headphones or speakers.

Why is my Wi-Fi working on my phone but not my TV? ›

Most likely (this is one of the most difficult problems to troubleshoot) something is set incorrectly in either your router or your phone. (The other possibility is that you have no internet connection on your TV, but it works without one. That would mean that your router has no internet connection.)

How do I restore my Internet connection? ›

Restart your device.

It might sound simple, but sometimes that's all it takes to fix a bad connection. If restarting doesn't work, switch between Wi-Fi and mobile data: Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different.

How can I tell if my Wi-Fi router is going bad? ›

The most obvious sign that your Wi-Fi system needs to be replaced is when it visibly isn't working like it used to. Examples of this could be as simple as buttons not responding or indicator lights not turning on even when the device is plugged in and connected to the Internet.


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